Shipping & Returns

Our fragrances are handmade in small batches. Slight variations in colour or appearance may occur between batches. These variations are a normal characteristic of handmade products and are not, by themselves, considered defects.

Colours may also appear different depending on a computer, phone, monitor, screen settings, or lighting. The actual colour may therefore vary slightly from images shown online.

Because fragrances are personal-use products made in small batches, we do not accept voluntary returns or exchanges due to change of mind or fragrance preference, whether the product is opened, unopened, used, or unused.

Fragrance is a personal experience and cannot be sampled through an online store. Please carefully review the fragrance description and notes before ordering. A difference in personal perception or preference is not, by itself, a defect, provided the product is substantially consistent with its description and otherwise of acceptable quality.

An unopened product does not create an automatic right to return it for change of mind or fragrance preference.

• Change of mind or no longer wanting the product
• Not liking the fragrance or deciding it is not suitable for you
• The fragrance smelling different from what you expected
• Ordering the wrong fragrance

If an order arrives damaged, defective, leaking because of a product or packaging issue, or different from what you ordered, please contact us promptly. We ask that you report the issue preferably within 7 days of delivery so that we can investigate efficiently. This requested reporting period does not limit rights or remedies available under applicable law.

Include your order number and clear photos of the product, shipping package, and any visible damage. Please keep the original packaging until we finish assessing the claim.

When the issue is confirmed to be our responsibility, we will provide an appropriate remedy, which may include replacement, refund, or another remedy depending on the circumstances. If a return is required, we will provide instructions and cover reasonable return shipping costs where applicable. Approved refunds are returned to the original payment method.

Orders are shipped using a tracked service where available. Processing and carrier delivery times are estimates and are not guaranteed.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply when reshipment is required solely because the customer supplied an incorrect or incomplete address and the shipping label matched the submitted order information.

If a package is delayed or appears lost, contact us so we can investigate with the carrier. Carrier coverage and claims remain subject to the carrier's terms, exclusions, and limits, but those limitations do not reduce any responsibility we may have under applicable consumer protection law.

If an order is not delivered within the time required by applicable consumer protection law, you may have the right to cancel it and receive a refund.

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer protection law.

For order questions or claims, use the contact options listed on our website and include your order number and, where applicable, photos of the product and packaging.

Diana Diamond Parfum.